Dealing With People You Can't Stand
How to Bring Out the Best in People at Their WorstPaperback - 1994
This guide identifies ten types of difficult people on the job, including tanks, snipers, grenades, know-it-alls and think-they-know-it-alls. It shows how to get results with each type and explains: how difficult people think, what they fear and why they act as they do; why difficulty is in the eye of the beholder; and how to cultivate nine take-charge skills that turn conflict into cooperation. The book contains humorous cartoons and should help boost teamwork.
Publisher: New York ; Toronto, Ont. : McGraw-Hill, c1994.
Characteristics: xvii, 199 pages :,illustrations ;,24 cm.