Dealing With People You Can't Stand

Dealing With People You Can't Stand

How to Bring Out the Best in People at Their Worst

Paperback - 1994
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This guide identifies ten types of difficult people on the job, including tanks, snipers, grenades, know-it-alls and think-they-know-it-alls. It shows how to get results with each type and explains: how difficult people think, what they fear and why they act as they do; why difficulty is in the eye of the beholder; and how to cultivate nine take-charge skills that turn conflict into cooperation. The book contains humorous cartoons and should help boost teamwork.
Publisher: New York ; Toronto, Ont. : McGraw-Hill, c1994.
ISBN: 9780070078390
0070078394
9780070078383
0070078386
Characteristics: xvii, 199 pages :,illustrations ;,24 cm.
Additional Contributors: Kirschner, Rick - Author

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kverton
Apr 29, 2011

Straight forward techniques for dealing with difficult people, some are a little flaky, but most are on the nose

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